OpenACE

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OpenACE has been developed as a cost effective Service Management system for the latest small to mid-sized PC Windows environments. Improvements in the latest release of OpenACE have been designed to further reduce workloads of both Office and Field Service staff. These enhancements include, streamlined call entry and closure, improved screen layouts to better present the most relevant information as and when it is needed. Also both sales order and purchase order processing have been enhanced for greater usability.

OpenACE is able to provide preventative maintenance management, fault logging, emergency call out and scheduled events, such as training and installation. The system can also deal with multiple contract, and warranty types, as well as recording costs for chargeable work. At each stage of the call the information for that call is time-stamped and the parts used, fix-code and other pertinent information is stored for future reference. For example, engineers’ vehicles may be one of the many types of spares depot the system supports.

OpenACE holds lists of installed equipment assigned to customer and site location. Handling of multiple customer sites is also catered for and poses no obstacle to efficient operation of the system. Concurrent with the equipment and site details, OpenACE will store information regarding the qualifications and availability of engineers and whether they are preferred for a specific site or customer.

OpenACE has the ability to link to various external packages. These capabilities and links can be extended to accommodate future customer and business requirements.

Key software functions supported in OpenACE:

      Call Handling Module
  • Call logging
  • Engineer Diary
  • Job allocation
  • Postcode lookup integration
  • Job issue to a nominated engineer
  • Technical support function
  • Workshop processing functions
  • Engineer availability
  • Job completion
  • Customer contacts
  • Preventative maintenance scheduling
  • Call escalation monitor
  • Notes with time and date stamp
  • Additional equipment location within a site
      Stock & Invoicing Module
  • Stock receipts, issues, returns, reservations and transfers
  • Stock level monitor and adjustments
  • Multiple depots (Engineer stock included)
  • Parts re-order levels
  • Serial number tracking
  • Physical movement reports
  • Period end adjustments
  • Direct mobile updates by engineers (option)
  • Kit parts
  • User defined periods
  • Direct invoicing
  • Purchase order generation
  • External Accounts package integration
      Enhanced Contract Manager
  • Contract quotation
  • Contract invoicing
  • Invoicing by period, event or elapsed time
  • Meter reading & billing
      Utilities
      OpenACE can exchange information with a number of external applications and independent communications media.
      For example:-
      Sage Accounting
      Quickbooks Accounting